Welcome to the BerLm Help Center! Below are some of the most commonly asked questions by our customers.

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🛍️ 1. Where is BerLm located?

Our store is based in the United States.
Address: 7382 W Meadowlark Ct, Winton, California 95388, United States.

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📦 2. How long does shipping take?

Shipping times vary depending on your location:

• United States: 5–12 business days

• International: 7–20 business days
  You’ll receive a tracking number once your order ships.

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🔄 3. What is your return policy?

We offer a 14-day return window. To be eligible for a return:

• Item must be unused and in original packaging

• Contact us within 14 days of delivery

Please refer to our Return and Refund Policy for more details.

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💳 4. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, Mastercard, Amex)

• PayPal

• Shop Pay, Apple Pay, Google Pay (if available)

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✉️ 5. Can I change or cancel my order?

If your order hasn’t been shipped yet, we can help you modify or cancel it.
Please contact us immediately at: shopberlm@gmail.com

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🔍 6. How do I track my order?

You will receive a shipping confirmation email with a tracking link.
You can also use our Track Your Order page.

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❗ 7. What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please send us photos and your order number within 48 hours of delivery to shopberlm@gmail.com, and we’ll fix the issue promptly.

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📞 8. How can I contact BerLm customer support?

You can reach out to us via:

• 📧 Email: shopberlm@gmail.com

• 📞 Phone: 800-786-1000

• Or visit our Contact Us page.

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If your question isn’t listed here, feel free to contact us anytime. We're happy to help! 😊